Terms of service
Terms of Service
These Terms of Service govern your use of marifieldhouse.com and purchases made through our website.
Throughout these Terms, “Marifield House”, “we”, “us”, and “our” refer to Marifield House. “You” and “your” refer to the person accessing our website or purchasing from us.
By using our website or placing an order, you agree to these Terms of Service. Nothing in these Terms affects your statutory rights under applicable UK consumer law.
1. About Us
Marifield House
50 Sheraton Cl
Northampton NN3 2NQ
United Kingdom
Email: support@marifieldhouse.com
2. Using Our Website
You may use our website for lawful personal shopping and informational purposes.
You must not use the website:
- For unlawful or fraudulent purposes.
- To interfere with the security or proper operation of the website.
- To introduce malicious code, viruses, or other harmful technology.
- To attempt to gain unauthorised access to the website, accounts, systems, or data.
- To copy, misuse, or exploit website content in violation of applicable intellectual property rights.
3. Product Information
We aim to present product descriptions, photographs, colours, features, availability, and other product information as clearly and accurately as reasonably possible.
Colours and appearance may vary slightly depending on your screen, device settings, lighting, or other display conditions.
Product information may be updated from time to time. Nothing in these Terms limits your rights if goods are faulty, not as described, or otherwise fail to meet requirements under applicable consumer law.
4. Prices
Prices are displayed in the currency shown on our website and are subject to change before an order is placed.
The price applicable to your purchase will be shown during checkout before you submit your order.
Any applicable delivery charges or other charges will be displayed before the order is completed where required.
If we discover an obvious pricing or listing error after an order has been placed, we may contact you to explain the issue and provide appropriate options. We will not charge a higher price without your agreement.
5. Placing an Order
When you place an order, you are making an offer to purchase the selected products under these Terms.
You are responsible for ensuring that the information supplied during checkout, including your delivery address and contact details, is accurate and complete.
After submitting your order, you may receive an acknowledgement confirming that we have received it. An order acknowledgement does not necessarily mean that the order has been accepted.
A contract for the purchase of goods is formed when we accept your order in accordance with the ordering process used by our store.
6. Order Acceptance and Availability
All orders are subject to product availability and successful payment processing.
In limited circumstances, we may be unable to accept or fulfil an order. This may occur, for example, if:
- The product is unavailable.
- Payment cannot be authorised or verified.
- There is an obvious pricing or product information error.
- We reasonably suspect fraud, misuse, or unauthorised activity.
- We are unable to deliver to the address provided.
If we cannot fulfil an order after payment has been taken, the applicable amount will be refunded.
7. Payment
Payment must be made using one of the payment methods available at checkout.
Payment information may be processed by third-party payment providers. We do not require access to your complete payment card details in order to operate the store.
You confirm that you are authorised to use the payment method submitted with your order.
8. Delivery
Delivery options, estimated delivery information, and any applicable charges will be provided through our website or checkout where relevant.
Delivery estimates are estimates rather than guaranteed delivery dates unless we expressly state otherwise.
Please ensure that the delivery information supplied with your order is complete and accurate.
Further information is available in our Shipping Policy.
9. Risk and Ownership
Responsibility for goods passes to you when the goods are delivered to you or to a person identified by you to receive them, subject to applicable law.
Ownership of the goods passes to you once we have received payment in full, subject to applicable legal requirements.
10. Cancellations and Returns
Your rights to cancel an online purchase and return goods are explained in our Return & Refund Policy.
Consumers purchasing online generally have a statutory right to cancel eligible purchases within 14 days of receiving the goods, subject to exceptions provided by law.
Marifield House also provides a 30-day return period for eligible items under the conditions described in our Return & Refund Policy.
Nothing in our voluntary return arrangements reduces your statutory consumer rights.
11. Faulty or Misdescribed Goods
Goods supplied to consumers must meet applicable requirements under UK consumer law.
If an item is faulty, damaged, not as described, or otherwise does not meet applicable legal requirements, please contact us at support@marifieldhouse.com.
Nothing in these Terms excludes or limits any remedy or right available to you under applicable consumer law.
12. Promotions and Discount Codes
From time to time, we may offer promotions or discount codes.
Any additional conditions applying to a promotion will be provided with the relevant offer.
Unless otherwise stated, promotional codes cannot be exchanged for cash and may be subject to eligibility, duration, product, or usage restrictions.
We may refuse the use of a promotional offer where we reasonably believe it has been used fraudulently, improperly, or contrary to the stated conditions.
13. Intellectual Property
Website content, including text, graphics, layouts, images, logos, and other materials, may be protected by copyright, trade mark, or other intellectual property laws.
You may view and use the website for personal, non-commercial purposes.
You must not reproduce, distribute, modify, publish, sell, or commercially exploit protected website content without the permission of the relevant rights holder, except where permitted by law.
14. Third-Party Services and Links
Our website may contain links to or integrate with services provided by third parties, including payment providers, delivery providers, or other service providers.
Third-party services may be governed by their own terms and privacy policies.
We are not responsible for independently operated third-party websites merely because our website contains a link to them.
15. Website Availability
We aim to keep our website available and functioning correctly, but we do not guarantee uninterrupted or error-free access at all times.
We may temporarily suspend or restrict access where reasonably necessary for maintenance, security, technical updates, or circumstances outside our reasonable control.
16. Our Responsibility to You
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded under UK consumer law.
If we fail to comply with these Terms, we are responsible for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill, subject to applicable law.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed.
These Terms are intended for consumers purchasing products primarily for personal use and are not intended to exclude any rights or remedies provided by law.
17. Events Outside Our Reasonable Control
There may be circumstances outside our reasonable control that affect our ability to provide website services or fulfil an order.
Where such circumstances occur, we will take reasonable steps to minimise disruption and comply with our obligations under applicable law.
18. Privacy
Our collection and use of personal information are described in our Privacy Policy.
By using our website, you acknowledge that personal information may be processed as described in that policy and in accordance with applicable data protection law.
19. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our website, business practices, or legal requirements.
The Terms that apply to an order will generally be those in effect when the order is placed, subject to any changes required by law.
20. Severability
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
21. No Waiver
If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.
22. Governing Law
These Terms are governed by the laws applicable in England and Wales.
If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from any mandatory protections available to you under the laws that apply where you live.
Nothing in this section removes any right you may have under applicable consumer law regarding where legal proceedings may be brought.
23. Contact Us
If you have questions about these Terms of Service, please contact us:
Marifield House
50 Sheraton Cl
Northampton NN3 2NQ
United Kingdom
Email: support@marifieldhouse.com
Customer Service Hours: Monday to Friday, 09:00–17:00 UK time.