Frequently asked questions
Find clear answers to common questions about ordering, delivery, returns, products, payments, and customer support at Marifield House.
Orders, delivery, returns and products
The information below is designed to help you find the most common store details quickly. For full terms and conditions, please refer to the relevant store policies.
How do I know my order was received?+
After you place an order, you should receive an order confirmation using the contact details provided at checkout.
If you do not receive a confirmation, please check your spam or junk folder first. You can also contact us at support@marifieldhouse.com for assistance.
Where can I check shipping information?+
Marifield House currently delivers to addresses within the United Kingdom.
Orders are generally processed within 1–2 business days, with standard delivery estimated at 3–7 business days after processing.
For complete delivery information, please refer to our Shipping Policy.
How do I request a return?+
Eligible items may be returned within 30 days of receiving your order.
Please contact support@marifieldhouse.com before sending an item back so we can provide the appropriate return instructions.
Items must meet the eligibility requirements stated in our Return & Refund Policy.
What if there is an issue with my order?+
If your order arrives damaged, faulty, incorrect, or not as described, please contact us as soon as reasonably possible.
Include your order details and a description of the issue so we can review the matter and provide an appropriate resolution.
Your statutory consumer rights are not affected.
Where can I find product information?+
Each product page includes information about the visible design details of the item, such as colour, neckline, sleeves, closures, shape, and styling.
We aim to keep product descriptions and imagery consistent so you can review each item clearly before ordering.
What sizes are available?+
Available sizes are shown on the individual product page.
If a particular size is not available, it may not be selectable at checkout.
What payment methods do you accept?+
Marifield House accepts:
- Visa
- Mastercard
- American Express
- UnionPay
- Apple Pay
- Google Pay
- Shop Pay
The payment methods available for your order will also be shown during checkout.
What currency are orders charged in?+
Orders are charged in British pounds sterling (GBP).
The total amount payable will be displayed before you complete your purchase.
Can I change or cancel my order?+
If you need to change or cancel an order, please contact us as soon as possible.
We cannot guarantee that changes can be made once an order has entered processing or has already been dispatched.
If the order has already been sent, the applicable return process will apply.
How can I contact customer service?+
You can contact Marifield House by email at:
support@marifieldhouse.com
Customer Service Hours:
Monday to Friday, 9:00 AM–5:00 PM UK time.
We aim to respond to enquiries within 12 working hours during our business hours.