Refund policy
Return & Refund Policy
At Marifield House, we want our return process to be clear and straightforward. This policy explains how returns, cancellations, refunds, and exchanges are handled for purchases made through marifieldhouse.com.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be in the same condition in which you received it, unworn or unused, and with any original tags or packaging where applicable. You will also need to provide your order number or other proof of purchase.
To request a return, please contact us at support@marifieldhouse.com before sending any item back.
Returns sent without first contacting us may not be accepted or may take longer to process.
UK Right to Cancel
If you are a consumer in the United Kingdom purchasing online, you generally have a legal right to cancel your order within 14 days of receiving the goods, without needing to provide a reason.
After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.
Our 30-day return policy provides additional time for eligible returns and does not affect your statutory rights.
Return Shipping
Please contact us before returning an item so that we can provide the appropriate return instructions and return address.
Unless the item is faulty, damaged, incorrect, or otherwise covered by your statutory rights, customers are responsible for the cost of returning the item.
We recommend using a trackable postal or delivery service when returning an item. Marifield House cannot be responsible for returned items that do not reach the designated return address.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives. If you receive an item that is damaged, faulty, incorrect, or not as described, contact us at support@marifieldhouse.com as soon as reasonably possible.
Please include your order details and information about the issue so that we can review the matter and provide an appropriate solution in accordance with applicable consumer law.
Your statutory rights in relation to faulty, damaged, or misdescribed goods are not affected by this policy.
Non-Returnable Items
Certain items may not be eligible for return where permitted by law, including:
- Items that have been worn, used, altered, washed, or damaged after delivery.
- Personalised or custom-made products.
- Sealed goods that are not suitable for return for health or hygiene reasons once the seal has been broken, where applicable.
- Gift cards.
If you are unsure whether an item is eligible for return, please contact us before sending it back.
Sale Items
Eligible sale items may be returned in accordance with this policy. Your statutory rights also apply to discounted and sale items.
Exchanges
If you would like a different item, size, or colour, please contact us at support@marifieldhouse.com.
Availability cannot be guaranteed. Depending on the circumstances, we may ask you to return the original item and place a separate order for the replacement item.
Refunds
Once your return has been received and reviewed, we will let you know whether the refund has been approved.
Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, additional time may be required for the refunded amount to appear in your account.
Where required under UK consumer law following cancellation of an online order, eligible standard outbound delivery charges will also be refunded. Additional costs resulting from choosing a delivery method more expensive than our standard delivery option are generally not refundable.
Refund Timing
Where applicable under UK consumer law, refunds following cancellation will be processed within the legally required timeframe. We may wait until the returned goods are received, or until you provide evidence that they have been sent back, where permitted by law.
Order Cancellations Before Dispatch
If you wish to cancel or change an order before it has been dispatched, please contact us as soon as possible at support@marifieldhouse.com.
We cannot guarantee that an order can be changed or cancelled once processing has begun. If the order has already been dispatched, you may request a return after receiving it in accordance with this policy and your applicable statutory rights.
Your Statutory Rights
Nothing in this Return & Refund Policy is intended to exclude, limit, or replace any rights you have under applicable UK consumer law, including rights relating to goods that are faulty, not as described, or otherwise do not meet legal requirements.
Contact Us
If you have questions about a return, refund, or cancellation, please contact us:
Marifield House
50 Sheraton Cl
Northampton NN3 2NQ
United Kingdom
Email: support@marifieldhouse.com
Customer Service Hours: Monday to Friday, 09:00–17:00 UK time.