Payment Policy
This Payment Policy explains how payments are handled for purchases made through marifieldhouse.com.
Accepted Payment Methods
Marifield House accepts the following payment methods:
- Visa
- Mastercard
- American Express
- UnionPay
- Apple Pay
- Google Pay
- Shop Pay
The payment methods available for your order will also be displayed at checkout before you complete your purchase.
Payment Currency
Orders placed through Marifield House are charged in British pounds sterling (GBP).
When Payment Is Taken
Payment is processed when you submit your order or in accordance with the payment method selected at checkout.
Your order will not normally proceed to fulfilment until the required payment has been successfully authorised.
Payment Authorisation
All payments are subject to authorisation by the relevant bank, card issuer, or payment provider.
If your payment cannot be authorised, your order may not be completed.
In some cases, your bank or payment provider may temporarily reserve funds while a transaction is being verified. The timing and release of any such authorisation is controlled by the relevant provider.
Payment Security
Payments made through our website are processed using secure payment systems provided through our e-commerce and payment service providers.
Marifield House does not store your complete payment card details.
Payment information is handled by the relevant payment provider in accordance with its security and privacy practices.
Billing Information
Please ensure that the billing information you provide is accurate and matches the information associated with your chosen payment method.
Incorrect or incomplete billing information may result in a payment being declined or an order requiring additional verification.
Payment Verification
To help prevent fraud and unauthorised transactions, we or our payment providers may carry out reasonable verification checks before an order is accepted or dispatched.
If additional information is reasonably required to verify a transaction, we may contact you using the details provided with your order.
Declined Payments
If your payment is declined, please check that your payment information has been entered correctly and that sufficient funds or credit are available.
You may also wish to contact your bank or payment provider for further information.
Marifield House does not control approval or decline decisions made by banks, card issuers, or third-party payment providers.
Pricing and Payment Errors
We aim to ensure that prices and payment information displayed on our website are accurate.
If an obvious pricing or payment error is identified, we may contact you before fulfilling the order to explain the issue and provide the available options.
We will not charge you a higher amount than the price you agreed to at checkout without your consent.
Refunds
Approved refunds are issued to the original payment method used for the purchase, unless otherwise required by law.
After a refund has been processed, your bank or payment provider may require additional time before the funds appear in your account.
For full information about refund eligibility and returns, please refer to our Return & Refund Policy.
Taxes and Charges
Any applicable taxes or other charges included in your order will be displayed during checkout where required.
You will have the opportunity to review the total amount payable before completing your purchase.
Unauthorised Transactions
If you believe that your payment method has been used without your permission in connection with an order from Marifield House, please contact your bank or payment provider promptly and notify us at support@marifieldhouse.com.
Contact Us
If you have questions about a payment, charge, refund, or transaction, please contact us:
Marifield House
50 Sheraton Cl
Northampton NN3 2NQ
United Kingdom
Email: support@marifieldhouse.com
Customer Service Hours: Monday to Friday, 09:00–17:00 UK time.