Privacy policy

Privacy Policy

This Privacy Policy explains how Marifield House collects, uses, shares, and protects personal information when you visit marifieldhouse.com, make a purchase, contact us, or otherwise interact with our services.

Marifield House is responsible for the personal information described in this policy.

Contact Details

Marifield House
50 Sheraton Cl
Northampton NN3 2NQ
United Kingdom

Email: support@marifieldhouse.com

Personal Information We May Collect

Depending on how you interact with our website and services, we may collect information such as:

Your name.
Billing and delivery address.
Email address and telephone number.
Order and transaction information.
Payment-related information processed through our payment providers.
Information you provide when contacting customer service.
Information about returns, refunds, or other order-related requests.
Technical information such as IP address, browser type, device information, and website interaction data.
Cookie and similar technology information, where applicable.
Marketing preferences where you have provided them.

We only collect personal information that is reasonably necessary for the purposes described in this policy.

How We Collect Personal Information

We may collect personal information:

Directly from you when you place an order, complete a form, contact us, or otherwise provide information.
Automatically when you use our website, including through cookies and similar technologies where applicable.
From service providers that help us operate our website, process transactions, fulfil orders, provide customer support, prevent fraud, or perform other business functions.

How We Use Personal Information

We may use personal information to:

Process, manage, and fulfil orders.
Arrange delivery and provide order-related communications.
Process returns, refunds, cancellations, and customer service requests.
Respond to enquiries and communicate with you.
Operate, maintain, secure, and improve our website and services.
Detect or prevent fraud, misuse, security incidents, and unlawful activity.
Maintain appropriate business, tax, accounting, and transaction records.
Comply with applicable laws and regulatory requirements.
Send marketing communications where permitted by law and, where required, with your consent.
Understand how visitors use our website where analytics or similar technologies are enabled.

Lawful Bases for Processing

Where UK data protection law applies, we process personal information only where we have an appropriate lawful basis.

Depending on the circumstances, these bases may include:

Contract: where processing is necessary to provide products or services you have requested, including processing and fulfilling your order.
Legal obligation: where we need to process information to comply with legal, tax, accounting, regulatory, or other obligations.
Legitimate interests: where processing is reasonably necessary for our legitimate business interests or those of another party, provided those interests are not overridden by your rights and interests. This may include protecting our website, preventing fraud, improving our services, and managing customer relationships.
Consent: where you have given us permission to process information for a particular purpose, such as certain marketing or non-essential cookie activities where consent is required.

Where we rely on consent, you may withdraw that consent at any time, although this will not affect processing that took place before consent was withdrawn.

Order and Payment Information

When you make a purchase, payment information is processed through the payment services available through our store.

We do not need to store your complete payment card details in order to operate the store. Payment providers may process payment information according to their own privacy and security practices.

Sharing Personal Information

We may share personal information with service providers where reasonably necessary to operate our business and provide our services. These may include providers that assist with:

E-commerce website hosting and functionality.
Payment processing.
Order fulfilment and delivery.
Customer service.
Website security and fraud prevention.
Analytics and website performance, where used.
Marketing and communications, where used and permitted by law.
Professional, legal, accounting, or regulatory services.

We may also disclose personal information where required by law, regulation, legal process, or a valid request from an authorised public authority.

We do not sell personal information in the ordinary meaning of selling customer information in exchange for money.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, maintain security, understand website usage, and support other features where enabled.

Some cookies are necessary for the website to function. Other cookies may require your consent under applicable law.

Where a cookie preference or consent tool is provided, you can use it to manage available choices regarding non-essential cookies.

You can also manage cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

Marketing Communications

Where permitted by law, we may send you marketing communications if you have requested them or otherwise provided the necessary permission.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us at support@marifieldhouse.com.

Even if you opt out of marketing, we may still send non-marketing communications relating to orders, transactions, customer service, legal notices, or other necessary service-related matters.

International Data Transfers

Some service providers that support our website and business may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are used where required by applicable data protection law.

How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal, tax, accounting, or regulatory requirements.

Retention periods may vary depending on the type of information and the reason it is being processed.

Security

We take reasonable organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Your Data Protection Rights

Depending on the circumstances and subject to applicable law, you may have rights regarding your personal information, including the right to:

Request access to personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to erase personal information in certain circumstances.
Ask us to restrict the use of your information in certain circumstances.
Object to certain types of processing.
Request the transfer of certain personal information where applicable.
Withdraw consent where processing is based on consent.
Object at any time to the use of your personal information for direct marketing.

These rights are not absolute and may be subject to legal conditions or exemptions.

To exercise a privacy right, please contact us at support@marifieldhouse.com. We may need to request information reasonably necessary to verify your identity before completing certain requests.

Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can review your concern.

You may also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the United Kingdom's independent data protection regulator.

Children's Privacy

Our website and services are intended for general retail customers and are not specifically directed at children.

If you believe that personal information relating to a child has been provided to us inappropriately, please contact us so that we can review the matter.

Third-Party Links

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy information before providing personal information to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, website, services, or legal and regulatory requirements.

The latest version will be made available on this website.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Marifield House
50 Sheraton Cl
Northampton NN3 2NQ
United Kingdom

Email: support@marifieldhouse.com

Customer Service Hours: Monday to Friday, 09:00–17:00 UK time.