Shipping policy
Shipping Policy
This Shipping Policy explains how orders placed through marifieldhouse.com are processed and delivered.
Shipping Area
Marifield House currently ships to addresses within the United Kingdom.
We do not currently offer international shipping.
Shipping Costs
We offer free standard shipping on eligible orders within the United Kingdom.
Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.
Order Processing
Orders are generally processed within 1–2 business days.
Business days are Monday to Friday, excluding UK public holidays.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
Estimated Delivery Time
After processing, standard delivery generally takes approximately 3–7 business days.
This means the estimated total time from placing your order to delivery is approximately 4–9 business days.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, public holidays, or periods of unusually high demand.
Order Tracking
Where tracking is available, tracking information will be provided using the contact details associated with your order.
Please allow time for tracking information to become active after your order has been dispatched.
Delivery Address
Please ensure that your delivery address is complete and accurate before submitting your order.
If you notice an error in your delivery information, contact us as soon as possible at support@marifieldhouse.com.
We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
Delivery Delays
If your order has not arrived within the estimated delivery period, please check any available tracking information first.
If you still need assistance, contact us at support@marifieldhouse.com with your order details so that we can review the shipment.
Estimated delivery times do not affect any rights you may have under applicable UK consumer law.
Failed or Unsuccessful Delivery
If a delivery cannot be completed, the carrier may leave instructions, attempt redelivery, or make the parcel available for collection, depending on the delivery service used.
If an order is returned to us because the delivery address provided was incomplete or incorrect, or because the parcel was not collected after reasonable delivery attempts, please contact us to discuss the available options.
Lost Packages
If tracking indicates that your order has been delivered but you cannot locate it, please check with members of your household, neighbours where appropriate, and any safe location identified by the carrier.
If the parcel still cannot be located, contact us at support@marifieldhouse.com so that we can review the matter.
Damaged or Incorrect Deliveries
Please inspect your order when it arrives.
If an item arrives damaged, faulty, or different from what you ordered, contact us at support@marifieldhouse.com as soon as reasonably possible.
Please include your order details and information about the issue so that we can review it and provide an appropriate resolution.
Multiple Shipments
In some circumstances, items from the same order may arrive separately. Where this occurs, you will not be charged additional standard shipping fees unless this was clearly agreed before purchase.
Changes or Cancellations
If you need to change or cancel an order, contact us as soon as possible.
We cannot guarantee that changes or cancellations can be made once an order has entered processing or has already been dispatched.
If your order has already been dispatched, our Return & Refund Policy will apply.
Contact Us
If you have questions about shipping or delivery, please contact us:
Marifield House
50 Sheraton Cl
Northampton NN3 2NQ
United Kingdom
Email: support@marifieldhouse.com
Customer Service Hours: Monday to Friday, 09:00–17:00 UK time.